Contact Ophorus Travel - Tours, Activities & Customer Support in Franceš¬š
Christophe
Last Update 5 maanden geleden
Get in touch with Ophorus for custom tour bookings, travel planning questions, and customer support. Multiple contact methods available for tours & activities across France.
Contact Ophorus - We're Here to Help Plan Your Perfect French Adventure
At Ophorus, we pride ourselves on personalized service and responsive customer support. Whether you're planning your first French tour or you're a returning traveler looking to explore new regions, our team is ready to assist you.
At Ophorus, we pride ourselves on personalized service and responsive customer support. Whether you're planning your first French tour or you're a returning traveler looking to explore new regions, our team is ready to assist you.
š± DOWNLOAD THE OPHORUS APP - BOOK INSTANTLY
The Fastest Way to Book Your Tour Experience
The Ophorus app puts tour booking power in your hands. Browse available tours, check real-time availability, and complete your booking in minutesāno phone calls or emails needed.
āĀ Instant BookingĀ - See live availability and book immediately
āĀ Real-Time PricingĀ - Check current rates and special offers
āĀ Booking ManagementĀ - View, modify, or cancel bookings anytime
āĀ Tour RemindersĀ - Get notifications before your tour date
āĀ Mobile TicketsĀ - Digital confirmation at your fingertips
āĀ Itinerary StorageĀ - Keep all your tour details accessible
āĀ Special OffersĀ - App-exclusive deals and early bird pricing
āĀ Offline AccessĀ - Download itineraries to view without internet
š„ Download Ophorus Today
š§ EMAIL CONTACT
General Inquiries & Tour Bookings:
Email:Ā [email protected]
Response Time: 24-48 hours
Customer Support & Existing Bookings:
Email:Ā [email protected]
Response Time: 24-48 hours
Group & Corporate Tours:
Email:Ā [email protected]
Response Time: 24-48 hours
General Inquiries & Tour Bookings:
Email:Ā [email protected]
Response Time: 24-48 hours
Customer Support & Existing Bookings:
Email:Ā [email protected]
Response Time: 24-48 hours
Group & Corporate Tours:
Email:Ā [email protected]
Response Time: 24-48 hours
Why email us?
š¬ LIVE CHAT SUPPORT
Available on this website and through the Ophorus app when our team is online:
š± PHONE CONTACT
Main Office (Ophorus Headquarters): Bordeaux
Phone: +33 556 152 609
- Detailed questions about specific tours
- Custom itinerary requests
- Group booking inquiries (10+ people)
- Special requests or dietary restrictions
- Accessibility accommodations needed
š¬ LIVE CHAT SUPPORT
Available on this website and through the Ophorus app when our team is online:
- Monday - Friday: 8:00 AM - 7:00PM CET (november to march)
Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā 8:00 AM - 8:00 PM CET (april to october) - Saturday:Ā Ā Ā Ā Ā Ā Ā 8:30 AM - 4:30 PM CET (november to march)
- Sunday:Ā Ā Ā Ā Ā Ā Ā Ā 8:30 AM - 4:30 PM CET (november to march)
Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā 8:00 AM - 7:00 PM CET (arpil to october)
Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā 8:00 AM - 6:00 PM CET (april to october)
- Quick questions about tour details
- Last-minute booking help
- Assistance troubleshooting the app
- Questions about meeting points or logistics
- Real-time travel advice
- Payment or booking confirmation questions
š± PHONE CONTACT
Main Office (Ophorus Headquarters): Bordeaux
Phone: +33 556 152 609
What to mention when calling:
- Your preferred tour region
- Desired tour dates
- Number of participants
- Any special requirements
- Whether this is a new booking or modification to app booking
- Best time to reach you for callbacks
- Immediate answers to complex questions
- Detailed discussion of custom itinerary options
- Real-time availability verification
- Phone-based booking confirmation
- Accessibility accommodation planning
āļø WHAT TO INCLUDE IN YOUR EMAIL
To help us respond quickly and accurately:
- Your Name & Contact Information
- Full name
- Email address
- Phone number (optional)
- About Your Request
- Whether this relates to an app booking or new inquiry
- Tour region(s) of interest
- Preferred dates or season
- Number of participants
- Your Specific Question or Request
- Be specific and detailed
- Include any special requirements
- Attach screenshots from the app if technical issue
- Your Availability
- Best time for a callback
- Timezone information
- Any urgent deadlines
Example Email:
Hi Ophorus Team,
I'm looking to book a custom group tour for 12 colleagues in Bordeaux, June 15-18, 2026. The Ophorus app has some great options, but I'd like to combine a few different experiences into one cohesive itinerary.
Could you help with:
1. Combining 3 different wine chĆ¢teau tours
2. Michelin restaurant reservation
3. Group accommodation recommendations
4. Group pricing quote
Best to reach me after 5 PM CET on weekdays.
Thanks,
š CONTACTING US FROM DIFFERENT LOCATIONS
Using the App:
- Available 24/7 worldwide
- Works offline for viewing bookings
- Automatic currency conversion
- Available in multiple languages
Time Zone Considerations:
USA/Canada (EST/PST):
- France is 6 hours ahead
- Best time to call: Your morning = our afternoon
- App booking ideal for your timezone
- France is 9-11 hours behind
- Email recommended for best response
- Use app for instant bookings
- Easy phone accessibility
- Live chat often available
- Ideal for real-time support
š YOUR PRIVACY & DATA
Your information when contacting us:
- Securely encrypted in transmission
- Stored safely on our servers
- Never shared with third parties
- Used only for tour planning and customer service
- Protected under GDPR regulations
- Accessible to you upon request
The Ophorus app also protects your payment information:
- PCI-DSS compliant payment processing
- Secure authentication
- No sensitive data stored locally
- Encrypted communications
https://www.ophorus.com/legal-notice
ā FREQUENTLY ASKED ABOUT CONTACTING US
Q: Why should I use the app instead of calling?
A: The app lets you book instantly, 24/7, without waiting. You can also manage bookings, view confirmations, and get remindersāall at your convenience. Perfect for travelers in different time zones.
Q: Is it safe to book through the app?
A: Yes! The Ophorus app uses bank-level security for all transactions. Your payment information is encrypted and secure.
Q: Can I modify an app booking through the app?
A: You can view all booking details and request modifications through the app. For complex changes, contact our support team via email or chat.
Q: What if I lose my phone after booking?
A: Your booking is safe! Sign into the app on another device or contact us with your booking reference number, and we'll help you.
Q: Do I need an app account to contact customer service?
A: No. You can contact us via email, phone, or chat whether or not you have an app account.
App Users Benefits:
Q: Why should I use the app instead of calling?
A: The app lets you book instantly, 24/7, without waiting. You can also manage bookings, view confirmations, and get remindersāall at your convenience. Perfect for travelers in different time zones.
Q: Is it safe to book through the app?
A: Yes! The Ophorus app uses bank-level security for all transactions. Your payment information is encrypted and secure.
Q: Can I modify an app booking through the app?
A: You can view all booking details and request modifications through the app. For complex changes, contact our support team via email or chat.
Q: What if I lose my phone after booking?
A: Your booking is safe! Sign into the app on another device or contact us with your booking reference number, and we'll help you.
Q: Do I need an app account to contact customer service?
A: No. You can contact us via email, phone, or chat whether or not you have an app account.
App Users Benefits:
- In-app notifications about special offers
- App-only early bird pricing
- Priority chat support (within the app)
- Exclusive mobile-exclusive deals
- Facebook:Ā https://www.facebook.com/ophorus
- Instagram: @ophorustoursĀ
- LinkedIn:Ā linkedin.com/company/ophorus
- Browse Our FAQĀ - https://www.ophorus.com/faq
- Visit Our WebsiteĀ - [ophorus.com] for tour inspiration
- App-First ConvenienceĀ - Instant bookings at your fingertips
- Personal TouchĀ - Expert team available when you need them
- Multi-Channel SupportĀ - Choose your contact method
- Expert Local KnowledgeĀ - Years of French travel experience
- Personalized ServiceĀ - Custom itineraries for your needs
- Small Group FocusĀ - We specialize in intimate tour experiences
- Direct RelationshipsĀ - Working directly with local guides